Global companies require global solidarity: Polish Teleperformance workers form a new union
After more than a year of organizing, Teleperformance workers in Poland have formed a union-- Stronger Together in Teleperformance, part of the NSZZ "Solidarność" federation.
Workers at the Paris-based call centre giant cited promoting equality, a better work environment, and opportunities for career growth as central reasons for organizing.
“We spend our days helping customers of some of the world’s biggest tech companies, and we are proud to have formed this union so we can help raise the bar at Teleperformance in Poland and beyond. We look forward to a productive dialogue with the company to discuss how we can improve our conditions and, we believe, improve our service to clients,” said Krzysztof Mazurek, president of the new union, who has a fixed-term contract with the company up in 2021.
“A warm thanks to those colleagues who believe in this idea of forming this union and we look forward to support from other co-workers in the future,” Mazurek continued.
The Warsaw-based workers, who do customer support in German, Nordic languages, English, and French, received an outpouring of solidarity from around the world. Unions from Sweden, Denmark, Finland, Norway, Germany, Netherlands, France, the United States, and Tunisia all sent messages of unity.
“As contact centre companies span the globe, so must solidarity if workers are to gain fair treatment and higher standards worldwide,” they wrote.
Christy Hoffman, General Secretary of UNI Global Union, added: “We fully and completely stand with Stronger Together in Teleperformance as they continue organizing in their workplace and as they bargain a collective agreement with Teleperformance. We hope these workers know that they are not alone—that the 20 million members of UNI are by their side as they push for fairness and equality at the workplace.”
Other leaders in the union include Patrycja Stolarz, secretary of the union, whose fixed term contract is up in September of this year and Marta Akseki, the union’s teasurer of the union and the only one of the union’s leaders with permanent a work contract.
There are nearly 1,300 Teleperformance workers in Poland, and the official name of their new union in is Intercompany Union NSZZ "Solidarność" Stronger Together in Teleperformance.