|11/03/2008||e-LITes, the organisation for Philippines call centre and BPO workers|
|10/25/2008||Call centre workers in Manila have a party and do the business|
|10/24/2008||"It's Your Call" goes to BELGACOM MOBILE|
|10/23/2008||CWU Ireland Launches UNI Call Centre Action Month with visit to Vodafone|
|10/21/2008||LBC-NVK campaigns for call centres|
|10/08/2008||Call Centres Action Month launched in Russia|
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Being a fast growing area of work, the Call Centre industry faces many challenges. These challenges involve the trade unions in an effort to secure a safe and improving working environment for Call Centre workers.
This is also an area where there are a lot of young workers, workers with atypical employment contract arrangements and workers working outside traditional boundaries.
Call centres tend to bring together a lot of people in one workplace. This and their mass-production scale working practices should favour unionisation. On the other hand, the high degree of monitoring and the oppressive atmosphere it breeds facilitate anti-union strategies. Moreover, call centre workforces are typically marked by extreme variety in the status of individual workers and their pay and benefits. The resultant fragmentation of the workforces presents union organisers with a challenge, as does the high labour turnover.
In seeking to unionise call centres workers, unions are having to turn these challenges into a positive message by launching well-organised campaigns that emphasise issues that are of major concern to call centres workers: job security, fair disciplinary procedures, a better working environment, a reasonable pace of work.
Call centres have been called the “factories of the new economy”. Being a fast growing industry, the Call Centre area faces a great deal of challenges.
The issues of concern in regards to Call Centres are pretty much the same all over:
- Union access and workers' union rights
- Health and safety
- Pay and benefits
- Stress, working time and workload
- Equal opportunities and training
- Harassment at work
- Poor working environment and equipment
- Respect and proper consultation
- Social benefits
- Child care facilities