Teleperformance recognises labour union in Dominican Republic

19 April 2018 -- BenParton

Agreement shows that workers’ rights can be respected in offshore locations

NYON, 19 April 2018— Customer care outsourcing giant Teleperformance has reached a landmark agreement with the union representing its contact centre employees in the Dominican Republic—one of the company’s fastest growing regions, which services the US market. The agreement with SITRATEL (Sindicato de Trabajadores de Teleperformance) comes after nearly one year of negotiation between the parties.

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