UNI tells app company Handy to clean up their act

16 November 2017 -- tom.myers.478

After a disgruntled customer took to Twitter to issue a complaint about the behaviour of American cleaning app, Handy, UNI Global Union added its voice to growing concerns about lack of responsibility for online apps.

 

Polly Mackenzie, who uses the Handy app for cleaning services, was informed that her cleaner was ill and hoped to simply reschedule the appointment. However, when she tried to do so, she found that the had been blocked from working for Mackenzie again. In addition to this punitive measure, the cleaner was reinstated but docked £25.

 

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