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<title>Call Centre Action Month 2011 - Quality Jobs = Quality Service</title>
<description>Changing the rules of the game in call centres</description>
<link>http://www.uniglobalunion.org/Blogs/ccam.nsf/</link>
<language>en-us</language>
<lastBuildDate>Mon, 14 Nov 2011 13:57:41 +0200</lastBuildDate>
<item>
<title>CWU Ireland Supports UNI Call Centre Action Month with Call Centre Forum</title>
<pubDate>Mon, 14 Nov 2011 13:57:41 +0200</pubDate>
<description>
<![CDATA[ 
Organised to mark UNI Global Union&#8217;s annual Call Centre Action Month, the CWU Ireland held its first Call Centre Forum on Saturday 12th November in Dublin. The event brought together call centre worke ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/28.11.2011135828DLYH85.htm</link>
<category>Call Centre Guidelines</category>
<dc:creator>Fionnuala Ní Bhrógáin - CWU Ireland</dc:creator>
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<item>
<title>News coverage of Belgian actions in Liege</title>
<pubDate>Thu, 10 Nov 2011 08:20:03 +0200</pubDate>
<description>
<![CDATA[ 
Belgian Unions SETCa-BBTK and CNE-CSC held actions outside of the call centre WBCC with over 200 employees in Liege. They met with workers to educate them on their basic rights that call centre operat ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/10.11.2011082046DLYAM5.htm</link>
<category>English</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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</item>
<item>
<title>Belgian union LBC-NVK promote the need for action on call centre conditions</title>
<pubDate>Mon, 31 Oct 2011 10:27:19 +0200</pubDate>
<description>
<![CDATA[ 
Belgian affiliate LBC-NVK along with SETCa-BBTK have jointly met with workers to promote call centre action around the need for better conditions in the industry. They visited a group of workers at ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/31.10.2011102803DLYD4N.htm</link>
<category>English</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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<item>
<title>Atento Call Centre workers want a fair union election on Monday in Mexico!</title>
<pubDate>Fri, 28 Oct 2011 11:09:39 +0200</pubDate>
<description>
<![CDATA[ 
Just days after the UNI ICTS Global Union Conference in Mexico City, we were met with the news of a fresh election to be held on Monday at Atento Mexico. The union only has 2 days to find eligible vo ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/28.10.2011111020DLYCRL.htm</link>
<category>English</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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<item>
<title>Blood, Sweat and Tears - The 21st Century Sweat Shops</title>
<pubDate>Fri, 28 Oct 2011 10:58:36 +0200</pubDate>
<description>
<![CDATA[ 
The Communications Workers of America has long campaigned for improved wages and conditions for customer service representatives. You can follow their blog here http://cwacustomerservice.org/ to follo ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/28.10.2011105918DLYCJQ.htm</link>
<category>English</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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<item>
<title>Unions around world tell Atento Mexico to let workers form real union</title>
<pubDate>Fri, 21 Oct 2011 11:05:30 +0200</pubDate>
<description>
<![CDATA[ 
Over 150 Telecom and IT union leaders in Mexico join 1000 Atento workers and trade unionists in support of freedom of association. Leaders from telecommunications and information technology unions ar ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/28.10.2011110611DLYCNZ.htm</link>
<category>English</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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<item>
<title>Belgique - A l&#8217;attention de : a rédaction sociale et économique</title>
<pubDate>Wed, 19 Oct 2011 10:00:00 +0200</pubDate>
<description>
<![CDATA[ 
A l'attention de : a rédaction sociale et économique Actions dans les Call Centers pour des emplois de qualité Stress, burn-out, démotivation, salaire précaire, pressions sur les cadences&#8230; c&#8217;est enc ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/26.10.2011140141DLYG4N.htm</link>
<category>Français</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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</item>
<item>
<title>SETCa-BBTk België - CALLCENTERS: EEN WEEK VAN ACTIE OM KWALITEITSVOLLE JOBS TE VERDEDIGEN</title>
<pubDate>Mon, 17 Oct 2011 10:00:00 +0200</pubDate>
<description>
<![CDATA[ 
Tussen 17 en 21 oktober, organiseert de BBTK grote acties bij verschillende call centers overal in het land. Onze militanten zullen er met de werknemers uit de sector praten over de dagelijkse gang va ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/26.10.2011113149DLYD6Z.htm</link>
<category>Take ACTION!</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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</item>
<item>
<title>SETCa-BBTk Belgique Call Centres: Une semaine d&#8217;action pour des emplois de qualité</title>
<pubDate>Mon, 17 Oct 2011 09:57:14 +0200</pubDate>
<description>
<![CDATA[ 
SETCa-BBTk Belgique CALL CENTERS : UNE SEMAINE D&#8217;ACTION POUR DES EMPLOIS DE QUALITÉ Entre le 17 et le 21 octobre, le SETCa organisera des actions devant plusieurs call centers. Aux quatre coins du p ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/26.10.2011095756DLYBCC.htm</link>
<category>Français</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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</item>
<item>
<title>Brasil - Combate à terceirização e à precarização em telecomunicações</title>
<pubDate>Fri, 14 Oct 2011 12:05:55 +0200</pubDate>
<description>
<![CDATA[ 
A Fenattel (Federação Nacional dos Trabalhadores em Telecomunicações) e a Febratel (Federação Brasileira das Empresas em Telecomunicações) assinaram o protocolo ante da terceirização e da precarização ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/26.10.2011120638DLYDUR.htm</link>
<category>Portuguese</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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</item>
<item>
<title>Brazilian unions signs protocal with employer&#8217;s against outsourcing instability in the Telecommunications industry including Call Centres.</title>
<pubDate>Fri, 14 Oct 2011 10:58:04 +0200</pubDate>
<description>
<![CDATA[ 
FENATTEL (Brazilian Federation of Telecommunications Workers) and FEBRATEL (Brazilian Federation of Telecommunication Companies) signed a protocol against outsourcing and instability. The document e ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/14.10.2011105843DLYCJC.htm</link>
<category>English</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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</item>
<item>
<title>Launch of Call Centre Action Month in Belgium</title>
<pubDate>Fri, 14 Oct 2011 08:00:00 +0200</pubDate>
<description>
<![CDATA[ 
UNI affiliate LBC-NVK Belgium have launched a new website for the workers in customer contact centres http://contactcenters.lbc-nvk.be The union wants to continue to improve the wages and workin ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/13.10.2011175051DLYLKX.htm</link>
<category>English</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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</item>
<item>
<title>European youth say &quot;Quality Jobs in Call Centres - Now!&quot;</title>
<pubDate>Mon, 10 Oct 2011 14:30:00 +0200</pubDate>
<description>
<![CDATA[ 
Mamadou works in a call centre in Toulouse, France. Today he asked the UNI Europa Congress to take action in the call centre industry. He is one of the many youth in Europe who attended the Congress t ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/05.10.2011155826DLYJDR.htm</link>
<category>English</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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</item>
<item>
<title>World Day for Decent Work - Union solidarity in the fight for decent work at T-Mobile!</title>
<pubDate>Fri, 7 Oct 2011 09:27:01 +0200</pubDate>
<description>
<![CDATA[ 
Union solidarity in the fight for decent work at T-Mobile! Union leaders from ver.di Germany signed the online petition for T-Mobile workers in the US Trade union leaders from across Europe are su ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/07.10.2011092730DLYARG.htm</link>
<category>Take ACTION!</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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</item>
<item>
<title>United States Call Centre Workers Take Action this Month</title>
<pubDate>Thu, 6 Oct 2011 18:10:47 +0200</pubDate>
<description>
<![CDATA[ 
Washington, DC &#8211; the Communications Workers of America marks the start of Customer Service Professionals month with a number of new initiatives. Throughout October and into next year, CWA customer ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/13.10.2011181126DLYLYS.htm</link>
<category>English</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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</item>
<item>
<title>UNI Europa Congress kicks off Call Centre Action Month in Toulouse, France</title>
<pubDate>Tue, 4 Oct 2011 17:25:39 +0200</pubDate>
<description>
<![CDATA[ 
Today the UNI Europa Congress held in Toulouse, France, applauded the work unions are doing in call centres to change the rules of the game by working in a solidarity across the world to improve the c ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/04.10.2011172614DLYL4M.htm</link>
<category>Call Centre Guidelines</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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</item>
<item>
<title>UNI Global Call Centre Charter</title>
<pubDate>Fri, 30 Sep 2011 12:38:17 +0200</pubDate>
<description>
<![CDATA[ 
The UNI Call Centre Charter is a set of broad principles designed for the call centre industry. The aim is to set a reasonable standard for this important and fast growing industry. We also hope to ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/30.09.2011123853DLYEGY.htm</link>
<category>About</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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</item>
<item>
<title>Press Release - Call Centre Action Month 2011</title>
<pubDate>Fri, 30 Sep 2011 11:00:00 +0200</pubDate>
<description>
<![CDATA[ 
Changing the rules of the game - UNI launches Call Centre Action demanding basic rights for workers and end to &#8220;modern sweatshops&#8221; For immediate release UNI Telecom Global Union calls for an en ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/30.09.2011120835DLYDW3.htm</link>
<category>English</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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</item>
<item>
<title>Communicado de prensa</title>
<pubDate>Fri, 30 Sep 2011 10:59:00 +0200</pubDate>
<description>
<![CDATA[ 
Cambiemos las reglas del juego: UNI lanza la campaña del Mes de acción de los centros de llamadas para exigir derechos básicos para los trabajadores y el fin de los &#8220;talleres de explotación modernos&#8221; ...
 ]]>
</description>
<link>http://www.uniglobalunion.org/blogs/ccam.nsf/dx/30.09.2011121531DLYE2D.htm</link>
<category>Español</category>
<dc:creator>UNI Telecom Global Union</dc:creator>
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<item>
<title>communiqué de presse</title>
<pubDate>Fri, 30 Sep 2011 10:59:00 +0200</pubDate>
<description>
<![CDATA[ 
Changer les règles du jeu &#8211; UNI lance une action dans les centres d&#8217;appel pour exiger des droits fondamentaux pour les travailleurs et la fin des &#8220;ateliers clandestins des temps modernes&#8221;. Pour diff ...
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<dc:creator>UNI Telecom Global Union</dc:creator>
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